Sockessentials

At Sock Essentials, we want you to love every pair of socks you purchase from us. We understand that sometimes a product may not meet your expectations, and we are here to ensure a hassle-free returns process. Our goal is to offer you a flexible and transparent returns policy, so you can shop with confidence and peace of mind.

30-Day Satisfaction Guarantee

We are proud to offer a 30-day satisfaction guarantee on all purchases. If for any reason you are not completely satisfied with your socks, you may initiate a return within 30 days from the date of delivery. Whether it’s a sizing issue, a color preference, or just not the perfect fit, we want you to be delighted with your choice.

Conditions for Returns

To be eligible for a return, please ensure the following conditions are met:

• Unworn and Unwashed: All returned socks should be in their original condition, unworn, unwashed, and with tags or packaging intact.
• Original Packaging: For hygiene reasons, socks that have been used or worn cannot be accepted for returns. Please keep them in the original packaging if you are considering a return.

We recommend that you try on your new socks indoors to confirm the fit and feel before wearing them outside.

Easy Return Process

If you meet the above conditions and would like to return your purchase, please follow these steps to initiate the return process:

1. Contact Us: Send an email to [email protected] with your order number, the items you wish to return, and the reason for the return. Our customer service team will review your request and provide you with further instructions.
2. Receive a Return Authorization: Once your return is approved, we will provide you with a Return Authorization number along with return instructions. Please note that returns without prior authorization may not be processed.
3. Package and Ship: Carefully pack the items, including all original packaging, tags, and materials. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refunds and Processing Time

Once we receive your return and confirm it meets our conditions, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card provider to post the refund to your account.

You will receive a confirmation email once your return has been processed, and we’ll be happy to answer any further questions you may have regarding the status of your return.

Exchanges

If you would prefer to exchange your socks for a different size, color, or style, we recommend returning the original item and placing a new order. This way, we can ensure you receive the desired product as quickly as possible. Once your return is processed, you will be refunded for the initial purchase.

Returns for Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at [email protected]. In such cases, we will cover the cost of return shipping, and you will have the option of a full refund, store credit, or a replacement at no additional cost.

Non-Returnable Items

For hygiene reasons and to ensure quality control, certain items may be non-returnable:

• Clearance or Final Sale Items: Products marked as “Final Sale” or purchased during a clearance sale are non-refundable and cannot be returned or exchanged.
• Gift Cards: Gift card purchases are final and cannot be redeemed for cash or returned.

Additional Information

• Shipping Fees: Please note that original shipping charges are non-refundable unless the return is due to our error (such as incorrect or defective items).
• International Returns: At this time, our returns policy applies to domestic orders only. If you placed an order internationally, please contact us for further assistance.
• Lost or Missing Returns: We recommend using a trackable shipping service when returning your items. We cannot be responsible for lost or missing returns and will process refunds only for items that have been received and inspected by our team.

Our Commitment to You

At Sock Essentials, we are committed to providing high-quality socks that combine comfort, style, and durability. We hope our returns policy reflects this commitment and gives you the confidence to try new products and explore our range without worry. Your satisfaction and experience matter deeply to us, and we appreciate every opportunity to make it right if you’re not fully satisfied with your purchase.

For any questions or further assistance, our customer service team is here to help. Please reach out to us at [email protected], and we’ll be more than happy to provide support. Thank you for shopping with Sock Essentials and for allowing us to be a part of your wardrobe essentials!